FREQUENTLY ASKED QUESTIONS

Most promotional mugs and custom items require vector artwork to ensure a sharp, scalable design. However, for some full-color printed products, we can also accept high-resolution raster graphics—as long as they are sized correctly for the item. Raster images must meet specific resolution standards (typically 300 DPI or higher) to maintain quality, as they lose clarity when resized. Vector files remain the best option for high-quality, flexible prints, especially when your design includes logos or text that needs to stay crisp at any size.

Yes, you can use your own artwork as long as it fits the layout of the personalized mug or tumbler that you're ordering.

Vector artwork is a type of digital graphic that’s made up of points, lines, and shapes instead of pixels. Unlike regular images, vector files can be resized to any size without losing quality or becoming blurry. This makes them ideal for printing on custom coffee mugs or other merchandise because the design will stay sharp and clear, no matter the size. Common vector file types include .AI, .SVG, and .EPS. If you’re ordering custom-printed mugs, vector artwork ensures your logo or design looks professional and high-quality every time.

Production times vary from one supplier to another but most items take between 5 and 10 working days.

Our standard shipping method is FedEx Ground but other services can be used if needed.